977pka Privacy Policy

This Privacy Policy is published by 977pka ("977pka", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at 977pka.net. 977pka operates under an international gaming licence and provides online gambling services including cricket betting, live casino, slot games, fishing games, and related promotions.

For the purposes of data protection law, 977pka is the data controller in respect of personal data collected from users ("you", "your", "Player") of the 977pka platform. As data controller, 977pka determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.

977pka is committed to protecting your privacy and handling your personal data responsibly. If you have any questions about how we handle your personal data, please refer to Section 14 of this Policy for our contact details.

This Privacy Policy applies to all personal data collected, processed, or stored by 977pka in connection with your use of the 977pka website, mobile platform, and any related services, promotions, or communications. It covers data collected:

• When you visit or browse the 977pka website, even without registering an account.
• When you register a 977pka player account.
• When you make a deposit, place a bet, or request a withdrawal.
• When you participate in promotions, tournaments, or loyalty programmes.
• When you contact the 977pka support team via live chat or email.
• When you complete KYC verification or submit identity documents.
• When you interact with 977pka marketing communications.

This Policy should be read in conjunction with the 977pka Terms & Conditions, which govern the overall relationship between you and 977pka.

977pka collects the following categories of personal data from Players registered on or visiting the platform:

3.1 Identity & Contact Data

3.2 Financial & Payment Data

• JazzCash mobile account number associated with your account.
• EasyPaisa wallet number associated with your account.
• Bank account details (account title, IBAN, bank name) for HBL, UBL, or Meezan Bank transfers.
• Transaction histories including deposit amounts, withdrawal amounts, dates, and reference numbers.
• Betting history and wagering activity records.

3.3 Technical & Usage Data

• IP address and approximate geolocation data derived from IP.
• Browser type, version, and operating system.
• Device type (mobile, tablet, desktop), device identifier, and screen resolution.
• Pages visited, time spent on each page, and navigation paths through the 977pka platform.
• Game session data including games played, bet sizes, and session duration.
• Login timestamps and session activity logs.

3.4 Communications Data

• Content of support chat transcripts and email correspondence with the 977pka team.
• Records of promotional opt-in and opt-out preferences.
• Feedback, complaints, and dispute records.

977pka collects personal data through the following methods:

• Direct Submission: Data you provide voluntarily when completing the 977pka registration form, submitting KYC documents, making deposits, contacting support, or filling in any other form on the platform.
• Automated Collection: Technical and usage data collected automatically when you visit the 977pka website, using cookies, server logs, and similar tracking technologies. See Section 8 for full details on cookies.
• Payment Processors: Transaction confirmation data and payment status updates received from our integrated payment partners including JazzCash, EasyPaisa, and our banking partners.
• Third-Party Game Providers: Game session data and RNG audit records from our licensed third-party game software providers whose products are integrated into the 977pka platform.
• Identity Verification Services: Verification status and risk scores from authorised KYC and identity verification service providers used to complete age and identity checks.
• Fraud Detection Systems: Device fingerprint data and behavioural pattern data generated by our fraud prevention and responsible gaming monitoring systems.

977pka uses the personal data we hold about you for the following specific purposes:

• Account Management: To create, maintain, and administer your 977pka player account, including verification of your identity and eligibility to use the platform.
• Transaction Processing: To process deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other approved PKR payment channels.
• Service Delivery: To provide you with access to cricket betting markets, live casino games, slot games, fishing games, and all other 977pka platform features.
• KYC & Compliance: To fulfil our obligations under our gaming licence, including Know Your Customer verification, age verification, anti-money laundering checks, and responsible gaming monitoring.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, bonus abuse, collusion, and other prohibited activities.
• Customer Support: To respond to your queries, complaints, and requests through live chat and email support channels.
• Platform Improvement: To analyse usage patterns and user behaviour data (in aggregated and anonymised form) to improve the 977pka platform, fix technical issues, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and 977pka updates, where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and to enforce responsible gaming measures including deposit limits, session limits, and self-exclusion.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.

977pka processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform the contract between you and 977pka — i.e., to operate your account, process transactions, and deliver the services you have signed up for.
• Legal Obligation: Processing required to comply with our legal obligations including gaming licence conditions, KYC requirements, and anti-money laundering regulations.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your interests or fundamental rights.
• Consent: Processing of your data for direct marketing communications, where we rely on your freely given, specific, informed consent. You may withdraw consent at any time by updating your communication preferences in your account settings.

977pka does not sell your personal data. We share your personal data only in the following limited circumstances, and only with parties who are bound by appropriate data protection obligations:

• Payment Partners: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the financial data necessary to process your deposits and withdrawals. These partners process your data in accordance with their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Providers: Authorised identity verification service providers who assist us in fulfilling our KYC obligations receive copies of your identity documents and verification data.
• Game Software Providers: Third-party game developers whose titles are integrated into the 977pka platform may receive limited session data necessary to operate their games and ensure fair play.
• Fraud Prevention Services: Specialist fraud detection and anti-money laundering service providers who assist 977pka in identifying and preventing financial crime.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction, 977pka will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of 977pka's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

The 977pka website uses cookies and similar tracking technologies to improve your experience, maintain your session, and collect usage analytics. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the 977pka platform. These cookies enable core functionality such as maintaining your login session, remembering your preferences, and processing transactions. They cannot be disabled without breaking the platform.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the 977pka platform. This data helps us identify technical issues and improve the user experience. No personally identifiable data is included in analytics reports.
• Functional Cookies: Used to remember your preferences such as your chosen language, display settings, and responsible gaming tool configurations between sessions.
• Marketing Cookies: Used to deliver relevant promotions and bonus offers within the 977pka platform, based on your gaming activity and preferences. These cookies are only activated where you have provided consent.

You can manage your cookie preferences at any time through your browser settings or through the cookie preference centre accessible in your 977pka account settings. Disabling strictly necessary cookies will affect the functionality of the platform.

977pka retains personal data for no longer than is necessary for the purposes for which it was collected, subject to legal and regulatory obligations that may require longer retention periods. Our standard retention periods are as follows:

• Account Data & KYC Records: Retained for a minimum of five (5) years following account closure, as required under anti-money laundering and gaming licence regulations.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Support & Communication Records: Retained for three (3) years following the closure of the relevant support case or query.
• Marketing Consent Records: Retained for as long as you remain a 977pka account holder, and for one (1) year following account closure or withdrawal of consent.
• Technical & Usage Logs: Retained for thirteen (13) months on a rolling basis.
• Self-Exclusion Records: Retained permanently to prevent re-registration during exclusion periods and for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

977pka operates internationally, and some of the third-party service providers we engage — including game software developers, KYC providers, and infrastructure partners — may process data outside of Pakistan. Where personal data is transferred internationally, 977pka ensures that appropriate safeguards are in place, including:

• Data processing agreements incorporating standard contractual clauses that bind the recipient to data protection obligations equivalent to those that apply within 977pka's licensing jurisdiction.
• Transfers only to service providers that demonstrate compliance with internationally recognised data protection standards.
• Regular review of international data transfer arrangements to ensure continued adequacy of protections.

As a 977pka player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all verified requests within thirty (30) days.

• Right of Access: You have the right to request a copy of the personal data that 977pka holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is being resolved.
• Right to Data Portability: You have the right to receive personal data you have provided to 977pka in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be able to demonstrate an overriding legitimate ground.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

977pka implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS Encryption: All data in transit between your device and 977pka servers is encrypted using current-generation TLS protocols.
• Encrypted Data Storage: Sensitive data including passwords (stored as salted cryptographic hashes), financial details, and identity documents are encrypted at rest.
• Access Controls: Access to personal data within 977pka's systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
• Regular Security Audits: 977pka's platform and data handling practices are subject to regular internal and third-party security audits and penetration testing.
• Incident Response: 977pka maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected players and relevant regulatory authorities within the timeframes required by applicable law.

While 977pka takes every reasonable precaution to protect your personal data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for notifying 977pka immediately if you suspect your account has been compromised.

The 977pka platform is strictly intended for adults aged 21 years and above. 977pka does not knowingly collect personal data from individuals under the age of 21. Registration is prohibited for minors, and age verification is conducted on all accounts prior to first withdrawal.

If you are a parent or guardian and believe that a person under 21 has registered a 977pka account or submitted personal data to the platform, please contact us immediately using the details in Section 14. We will investigate the matter promptly, close any underage account identified, and securely delete any personal data found to have been collected from an underage individual.

If you have any questions, concerns, or requests relating to this Privacy Policy or 977pka's handling of your personal data, please contact our support team through the following channels:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 977pka platform
• Peak Support Hours: 8:00 AM – 2:00 AM Pakistan Standard Time (PST)

When submitting a data rights request or privacy complaint, please include your registered username, a description of your request, and any relevant reference numbers to help us process your query efficiently. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.

If you are dissatisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or the dispute resolution body specified under 977pka's gaming licence.